Change in Help HQ service hours on July 4, 2022
June 15, 2022
To better serve our members across Manitoba, on July 4 all existing credit union contact centres hours of operations will be aligned to offer the same exceptional service at the same time.
This means that effective July 4th, the Noventis CU Contact Centre, Sunova CU Help HQ, and Access CU Member Solutions Centre will offer full service from:
Monday to Friday, 8:30AM to 6:00PM
Saturday: 8:30AM to 4:00PM
The decision to discontinue Sunday service for Sunova members was based on low call volumes on Sunday, noting that staff would be better deployed during peak hours from Monday to Saturday. Additionally, it is important to Access Credit Union that all staff have the opportunity to enjoy time with their families on weekends.
Find out more at cusuccess.ca