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Positive COVID-19 case at Oakbank branch and Dugald branch close contact

November 05, 2020

November 5, 2020 update – Branches re-opening


With guidance from Public Health, both our Oakbank and Dugald branches will re-open Friday, November 6, for appointments-only.


If you prefer to stay in the comfort of your home, our staff can help with almost anything online, by email, or over the phone, including lending support. As well, our online banking platform (Sunova GO and Sunova GO Web) continues to be an option for members to complete transactions like bill payments, cheque deposits, transfers, and checking balances. If you still require in-person assistance, we are happy to schedule an appointment with you.



Thank you for your patience and well wishes during this matter.


Learn more about our COVID-19 efforts here. 



November 5, 2020 update – Dugald branch close contact


We learned early this morning that staff at our Dugald branch were in close contact with the Oakbank branch staff member who was diagnosed with COVID-19. Out of an abundance of caution and to protect the health and safety of our staff and members, we have decided to close our Dugald location today (November 5) as well. Learn more below.



November 4, 2020


We would like to share that one of our employees, who works at our Oakbank branch, has tested positive for COVID-19. Our thoughts are with the staff member and we wish them the very best for a quick recovery. We ask that if you choose to comment on any of our channels, please be respectful of our coworker and their privacy.


As a result of the positive diagnosis, our Oakbank branch will be closed on Thursday, November 5 for deep cleaning and sanitization. We apologize for any inconvenience this may cause; however, Help HQ, our contact centre, is available by phone, email, or online chat six days a week to assist with anything you may need during this time. We plan to re-open the branch for service by appointment on Friday; however, we will share updates as available.


We are diligently following Manitoba Health guidelines and protocols for sanitizing the branch, and all those who had direct contact with the affected employee will be contacted by public health officials for further guidance regarding self-isolation.


In addition to the increased safety precautions we have already implemented, including plexiglass shields, enhanced cleaning, mandatory masks for both staff and members / clients, and physical distancing, we will continue to follow the updates from Manitoba Health and adjust as needed to ensure we’re doing all we can to protect the health of our staff and members / clients.


Our COVID-19 efforts and other information can be found here. 

have questions?

Help HQ is here to, well, help! Give us a call at 1.833.378.6682 or start a chat session below!

Help HQ staff are available during the following hours:

Monday – Friday: 8:30 am – 6:00 pm

Saturday: 8:30 am – 4:00 pm


Sunday: Closed

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