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COVID-19: our response

November 19, 2020

A message from Ed Bergen, President + CEO

 

As we navigate the impacts of COVID-19, we recognize the challenges facing our members and our communities. I want to emphasize we are here for you during this difficult time and we will do whatever we can to support you while ensuring we protect the health and safety of our staff.

 

We are taking this threat to our health seriously and are doing all we can to minimize risk. We are committed to following the guidelines set out by Health Canada and will work to minimize social interaction, when and where possible.

 

Please read through the information below to learn more about resources available to you and what Sunova is doing to keep our staff and members safe at this time.

 

Sincerely,

 

Ed Bergen
President + CEO

 

Branch access

 

To help slow the spread of COVID-19, and to keep you and our staff safe, our branches are remaining closed to walk-in traffic for the time being. While our doors are temporarily closed, our amazing staff are available to help you with almost anything remotely.

 

From the comfort of your home you can:

 

  • pay bills
  • transfer funds
  • check account balances
  • apply for loans
  • and more

Before coming to a branch, please give us a call or send us an email to see if we can help you out remotely. If not, our branch will set an appointment with you. Staff are available during regular branch hours and Help HQ is online six days per week.

 

If you are visiting a branch (after making an appointment), please follow the guidelines and travel restrictions outlined by Manitoba Health. We will be asking all visitors COVID-19 screening questions before they enter the branch.

 

Face masks and social distancing are mandatory in all branches. All members are strongly recommended to bring their own face covering when visiting a branch, or we have a supply of disposable masks available if needed.

 

Banking options

 

Personal service

We can help you with almost anything online, by email, or over the phone. If you need assistance with a loan or mortgage please connect with one of our lenders. For all other services, please call your local branch or contact Help HQ.

 

ATMs and night depositories

ATMs and secure night depositories are available at all of our locations. For more information on night deposits or to sign up, please call your local branch.

 

Online banking

Our app or online banking platform, Sunova GO Web, continues to be an option for members. If you have not yet signed up, please call your local branch or Help HQ to schedule an appointment.

 

Extended amortization periods

 

We recognize that our members and communities are facing significant challenges with employment changes, daycare / school closures, and everything in between. We are here for you during this difficult time, and, to help where we can.

 

For those in need, Sunova offers extended mortgage amortizations, up to 40 years. This extended amortization will lower your monthly payment and free up cash for other monthly expenses and purchases, or, alternatively, can free up funds to pay down higher-interest debt, such as credit card balances. The payment savings could also be used to begin or increase contributions to a savings or investment account for future purchases, retirement, or your emergency fund.

 

Please reach out to your lending associate, contact your local branch, or connect with Help HQ by phone, email, online chat, or text to learn more.

 

Canada Emergency Business Account

 

The Canada Emergency Business Account (CEBA) provides eligible small businesses and not-for-profit members with an interest-free loan of $40,000 to businesses that had payrolls last year between $20,000 and $1.5 million. This federal program is designed to help cover operating costs for organizations experiencing temporary revenue reductions as a result of COVID-19.

 

No minimum monthly principal payments are required until December 31, 2022, and $10,000 loan forgiveness is available provided the outstanding balance is fully paid on or before December 31, 2022.

 

Protecting our staff

 

As we navigate the effects of COVID-19, helping to protect the health and safety of our staff is our absolute top priority.

 

Cleaning + sanitation efforts

We have increased sanitation efforts during nightly cleanings and have encouraged our staff to wipe down their work stations throughout the day. If you absolutely need to visit a branch, we encourage all members to use the hand sanitizer provided during your visit.

 

Health + safety of staff

We are following all of the guidelines set out by Health Canada, and are encouraging our staff to do the same. Staff who are not feeling well or need to self-isolate have access to paid sick time, and all staff have been provided an additional two weeks of paid vacation time. While we hope this gesture will particularly benefit those in need of additional time off now, whether for child care or for much-needed self-care, we also hope this will benefit those who remain on the front lines and behind the scenes in the form of a much-needed break in the weeks or months to come.

 

D.O.G visits

Visits from Bill, our D.O.G, will also be postponed for the foreseeable future. Although we could always use a little more Bill in our lives, we know this is the best strategy to help fight and stop the spread of COVID-19.

 

Contact Help HQ

 

Phone: 1.833.378.6682

Email: info@sunovacu.ca

Chat: www.sunovacu.ca

Text: 1.204.813.5786

 

Monday – Friday – 8:00 am – 8:00 pm

Saturday – 9:00 am – 4:00 pm

 

Contact a lender

 

To help keep both our members and staff safe and healthy during this time and prevent the spread of COVID-19, please consider reaching out to your Sunova lender over the phone. 

 

More information

 

Check out Manitoba’s Credit Unions website for more information. They’ve put together a guide to the numerous programs and measures launched by the Government of Canada and the Province of Manitoba that are designed provide support to individuals and businesses facing financial challenges as a result of the COVID-19 pandemic.

have questions?

Help HQ is here to, well, help! Our Help HQ staff are available during following hours:

 

Monday – Friday 8:00 am – 8:00 pm

Saturday 8:00 am – 4:00 pm

 

Give them a call 1.833.378.6682, send a text 1.204.813.5786 or start a chat session!

 

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