COVID-19: our response
March 15, 2022
A message from Ed Bergen, President + CEO
As we navigate the impacts of COVID-19, we recognize the challenges facing our members and our communities. I want to emphasize we are here for you during this difficult time and we will do whatever we can to support you while ensuring we protect the health and safety of our staff.
We are taking this threat to our health seriously and are doing all we can to minimize risk. We are committed to following the guidelines set out by Health Canada and will work to minimize social interaction, when and where possible.
Please read through the information below to learn more about resources available to you and what Sunova is doing to keep our staff and members safe at this time.
President + CEO
Although our branches are open to the public, our amazing staff are available to help you with almost anything remotely.
From the comfort of your home you can:
- pay bills
- transfer funds
- check account balances
- apply for loans
- and more
Staff are available during regular branch hours and Help HQ is online seven days per week.
If you are visiting a branch, please follow the current guidelines along with any additional restrictions outlined by Manitoba Health. With the recent expiration of the provincial mask mandate, face masks are now optional for staff and members. We are continuing to embrace physical distancing of at least two metres, whenever possible.
We can help you with almost anything online, by email, or over the phone. If you need assistance with a loan or mortgage please connect with one of our lenders. For all other services, please call your local branch or contact Help HQ.
ATMs and night depositories
ATMs and secure night depositories are available at all of our locations. For more information on night deposits or to sign up, please call your local branch.
Our app or online banking platform, Sunova GO Web, continues to be an option for members. If you have not yet signed up, please call your local branch or Help HQ.
Extended amortization periods
We recognize that our members and communities are facing significant challenges with employment changes, daycare / school closures, and everything in between. We are here for you during this difficult time, and, to help where we can.
For those in need, Sunova offers extended mortgage amortizations, up to 40 years. This extended amortization will lower your monthly payment and free up cash for other monthly expenses and purchases, or, alternatively, can free up funds to pay down higher-interest debt, such as credit card balances. The payment savings could also be used to begin or increase contributions to a savings or investment account for future purchases, retirement, or your emergency fund.
Please reach out to your lending associate, contact your local branch, or connect with Help HQ by phone, email, online chat, or text to learn more.
Protecting our staff
As we navigate the effects of COVID-19, helping to protect the health and safety of our staff is our absolute top priority.
Cleaning + sanitation efforts
We have increased sanitation efforts during nightly cleanings and have encouraged our staff to wipe down their work stations throughout the day. If you absolutely need to visit a branch, we encourage all members to use the hand sanitizer provided during your visit.
Health + safety of staff
We are following all of the guidelines set out by Health Canada, and are encouraging our staff to do the same. Staff who are not feeling well or need to self-isolate have access to paid sick time.
Visits from Bill, our D.O.G, are back! Although the mask mandate is over, for the safety of Bill and his owner Laurie, we ask anyone who wishes to pet Bill to sanitize their hands first. Since Bill sees so many people each day, we’d like to protect him as best we can.
Contact Help HQ
Monday – Friday – 8:00 am – 8:00 pm
Saturday and Sunday – 8:00 am – 4:00 pm
Contact a lender
To help keep both our members and staff safe and healthy during this time and prevent the spread of COVID-19, please consider reaching out to your Sunova lender over the phone.
Check out Manitoba’s Credit Unions website for more information. They’ve put together a guide to the numerous programs and measures launched by the Government of Canada and the Province of Manitoba that is designed to provide support to individuals and businesses facing financial challenges as a result of the COVID-19 pandemic.