Featured Article

COVID-19: our response

February 12, 2021

A message from Ed Bergen, President + CEO


As we navigate the impacts of COVID-19, we recognize the challenges facing our members and our communities. I want to emphasize we are here for you during this difficult time and we will do whatever we can to support you while ensuring we protect the health and safety of our staff.


We are taking this threat to our health seriously and are doing all we can to minimize risk. We are committed to following the guidelines set out by Health Canada and will work to minimize social interaction, when and where possible.


Please read through the information below to learn more about resources available to you and what Sunova is doing to keep our staff and members safe at this time.




Ed Bergen
President + CEO


Branch access


Although our branches are open to the public, our amazing staff are available to help you with almost anything remotely.


From the comfort of your home you can:


  • pay bills
  • transfer funds
  • check account balances
  • apply for loans
  • and more

Staff are available during regular branch hours and Help HQ is online seven days per week.


If you are visiting a branch, please follow the guidelines and travel restrictions outlined by Manitoba Health. We will be asking all visitors COVID-19 screening questions before they enter the branch.


Face masks and social distancing are mandatory in all branches. All members are strongly recommended to bring their own face covering when visiting a branch, or we have a supply of disposable masks available if needed.


Banking options


Personal service

We can help you with almost anything online, by email, or over the phone. If you need assistance with a loan or mortgage please connect with one of our lenders. For all other services, please call your local branch or contact Help HQ.


ATMs and night depositories

ATMs and secure night depositories are available at all of our locations. For more information on night deposits or to sign up, please call your local branch.


Online banking

Our app or online banking platform, Sunova GO Web, continues to be an option for members. If you have not yet signed up, please call your local branch or Help HQ.


Extended amortization periods


We recognize that our members and communities are facing significant challenges with employment changes, daycare / school closures, and everything in between. We are here for you during this difficult time, and, to help where we can.


For those in need, Sunova offers extended mortgage amortizations, up to 40 years. This extended amortization will lower your monthly payment and free up cash for other monthly expenses and purchases, or, alternatively, can free up funds to pay down higher-interest debt, such as credit card balances. The payment savings could also be used to begin or increase contributions to a savings or investment account for future purchases, retirement, or your emergency fund.


Please reach out to your lending associate, contact your local branch, or connect with Help HQ by phone, email, online chat, or text to learn more.


Canada Emergency Business Account


The Canada Emergency Business Account (CEBA) provides eligible small businesses and not-for-profit members with an interest-free loan of $60,000  if certain criteria are met. This federal program is designed to help cover operating costs for organizations experiencing temporary revenue reductions as a result of COVID-19.


No minimum monthly principal payments are required until December 31, 2022, and $20,000 loan forgiveness is available provided $40,000 is fully paid on or before December 31, 2022.


Protecting our staff


As we navigate the effects of COVID-19, helping to protect the health and safety of our staff is our absolute top priority.


Cleaning + sanitation efforts

We have increased sanitation efforts during nightly cleanings and have encouraged our staff to wipe down their work stations throughout the day. If you absolutely need to visit a branch, we encourage all members to use the hand sanitizer provided during your visit.


Health + safety of staff

We are following all of the guidelines set out by Health Canada, and are encouraging our staff to do the same. Staff who are not feeling well or need to self-isolate have access to paid sick time.


D.O.G visits

Visits from Bill, our D.O.G, will also be postponed for the foreseeable future. Although we could always use a little more Bill in our lives, we know this is the best strategy to help fight and stop the spread of COVID-19.


Contact Help HQ


Phone: 1.833.378.6682

Email: info@sunovacu.ca

Chat: www.sunovacu.ca


Monday – Friday – 8:00 am – 8:00 pm

Saturday and Sunday – 8:00 am – 4:00 pm


Contact a lender


To help keep both our members and staff safe and healthy during this time and prevent the spread of COVID-19, please consider reaching out to your Sunova lender over the phone. 


More information


Check out Manitoba’s Credit Unions website for more information. They’ve put together a guide to the numerous programs and measures launched by the Government of Canada and the Province of Manitoba that is designed to provide support to individuals and businesses facing financial challenges as a result of the COVID-19 pandemic.

have questions?

Help HQ is here to, well, help! Give us a call at 1.833.378.6682, send a text at 1.204.813.5786, or start a chat session below!

Help HQ staff are available during the following hours:

Monday – Friday: 8:00 am – 8:00 pm

Saturday and Sunday: 8:00 am – 4:00 pm

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