I think I there was fraudulent activity on my account; now what?
December 19, 2017
Fraud on your accounts is awful and can feel uncomfortable and embarrassing. It is very important that if you ever think there was fraudulent activity on your account that you act right away to prevent further fraud from happening. Here are a few things to do if you suspect fraud on your bank account:
Change your password
If you still have access to your online banking, change your password in case someone has gained access to your account via your online banking.
Call your branch
Call your branch and let them know about the activity. They will look into the activity and help protect your account. The branch may need to freeze your debit card and issue a new one for you.
File a police report
If the fraud activity is confirmed, file a police report.
Keeping yourself and your money safe
Remember to never share your account information with anyone, and keep your credit and debit cards in a safe place (with the PINs memorized in your head, never written down).
Also, keep in mind where you are doing your banking. If you’re banking on your phone, stick to secure and trusted Wi-Fi networks (not ones out in the public). Make sure you log off of your online banking when you are done and, again, memorize your password and change it periodically.
The RCMP has a great list of even more tips to keep your money safe.