Help HQ calls now recorded
January 25, 2021
For training and quality assurance purposes, all inbound and outbound calls to Sunova’s virtual contact centre, Help HQ, will be recorded, provided consent from you, the member, is given.
All recording data will be kept in our systems for six months. Under CASL regulations you do have the right to access a record of your call. Just submit a request in writing to Sunova’s privacy officer and they’ll help you out in no time.
If you have any questions, don’t hesitate to reach out.