Banking Safety

Introducing two-step verification

January 06, 2021

Two-step verification is now available for all Sunova members, including business members. This feature gives you an extra layer of security when accessing your Sunova account online through Sunova GO (app) and Sunova GO Web (desktop). It is as easy as 1, 2, (step three not required!)


On September 28, 2020, the enabling of two-step verification became mandatory for accessing Sunova GO Web (desktop) and Sunova GO (app). If you haven’t already enabled and can’t log in to online banking, please reach out to Help HQ who can get you set up. After it is enabled, make sure to contact your local branch to re-instate Interac e-Transfers®. 


What is two-step verification?


Two-step verification provides added security and protects your information by asking you to answer security questions or enter a one-time passcode (sent either by email or text) as part of the login process when logging into your account. You may already have two-step verification set up for an email account, bank account, and more.


This process confirms it’s really YOU (the owner) accessing the account and all the important info within.


Once you’ve set up two-step verification, when you log on to Sunova GO or Sunova GO Web, you will be asked for your member number and password, along with the ‘second step’, which could include answering the security questions or inputting the one-time passcode received via email or text.


How do I enable two-step verification?


Because two-step verification was made mandatory starting September 28, 2020, you must contact Help HQ if you wish to enable it. By enabling two-step verification, you will be able to login to Sunova GO Web (desktop) and Sunova GO (app). After it is enabled, make sure to contact your local branch to re-instate Interac e-Transfers®.


I’ve set up two-step verification but can’t send an Interac e-Transfer®. What do I do?


To better protect your money in an online world and to make sure it’s really you who wants to send an Interac e-Transfer®, reach out to your local branch to confirm your identity and we can get you transferring in no time.


What if I decline?


Two-step verification is mandatory if you wish to use online banking. Reach out to Help HQ to get setup.


How else can I protect my online banking information?


We’re glad you asked! To help you protect your account, we have some great resources on our website for you to check out.


As always, you can reach out to us if you want more information about two-step verification, online banking safety, or other banking questions.

have questions?

Help HQ is here to, well, help! Give us a call at 1.833.378.6682 or start a chat session below!

Help HQ staff are available during the following hours:

Monday – Friday: 8:30 am – 6:00 pm

Saturday: 8:30 am – 4:00 pm


Sunday: Closed

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