Banking Safety

Introducing two-step verification

August 19, 2020

Two-step verification is now available for all Sunova members, including business members. This feature gives you an extra layer of security when accessing your Sunova account online through Sunova GO (app) and Sunova GO Web (desktop). It is as easy as 1, 2, (step three not required!)


Effective September 28, 2020, the enabling of two-step verification will be mandatory for accessing Sunova GO Web (desktop) and Sunova GO (app). If you haven’t already enabled and can’t log in to online banking, please reach out to Help HQ who can get you set up.


What is two-step verification?


Two-step verification provides added security and protects your information by asking you to answer security questions or enter a one-time passcode (sent either by email or text) as part of the login process when logging into your account. You may already have two-step verification set up for an email account, bank account, and more.


This process confirms it’s really YOU (the owner) accessing the account and all the important info within.


Once you’ve set up two-step verification, when you log on to Sunova GO or Sunova GO Web, you will be asked for your member number and password, along with the ‘second step’, which could include answering the security questions or inputting the one-time passcode received via email or text.


How do I enable two-step verification?


When you sign in to your online banking, simply navigate to ‘settings –> two-step verification’. We strongly encourage you to enable this feature for added protection.


If you continue on, you will get to select three security questions, provide your answers and hints for those answers, as well as confirm your email and mobile phone number. All fields must be filled in. Please note that your answers to the security questions are case-sensitive. 


Once everything is confirmed, the next time you wish to access online banking you will have to:


  1. Login as normally with your member number and password.
  2. Choose to answer a security question, OR;
  3. Choose to have a one-time passcode sent to you via email or mobile phone. Once you receive the code, enter it in the provided area on the login screen. After that point your device will be ‘remembered’ and you won’t have to enter the code or answer the security question each time.

Lastly, once two-factor verification has been enabled, you must contact your branch if you’d like to reinstate external transfers and Interac e-Transfers®. Due to a recent and ongoing Google ad phishing scam, we disabled this feature for all members as a security precaution.


If you plan to enable two-step verification through the app, please ensure it is updated before starting as this feature is only available with the most recent version of the app.


What if I decline?


You may decline to turn on two-factor verification if you wish, but we highly recommend enabling the feature as it’s a great way to further protect your online banking information. At some point in the near future, we will make two-step verification mandatory, knowing that added layer of protection and security is important for our membership.


However, effective September 28, 2020, the enabling of two-step verification will be mandatory if you wish to continue accessing online banking. 


How else can I protect my online banking information?


We’re glad you asked! To help you protect your account, we have some great resources on our website for you to check out.


As always, you can reach out to us if you want more information about two-step verification, online banking safety, or other banking questions.

have questions?

Help HQ is here to, well, help! Our Help HQ staff are available during following hours:


Monday – Friday 8:00 am – 8:00 pm

Saturday 8:00 am – 4:00 pm


Give them a call 1.833.378.6682, send a text 1.204.813.5786 or start a chat session!


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