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With Sunova’s mobile banking services, your account information is at your fingertips anytime, anywhere. You can now access your accounts easily and securely via text messaging or on your smartphone through Sunova GO or our mobile website. Our mobile alerts technology can also help manage your account and offer additional security by notifying you with a text message whenever there is a particular activity on your account.

 

Sunova GO

 

Sunova GO adapts to your lifestyle, plain and simple. We live in a go, go, go digital society where you need to have access to your finances all day, every day. Transfer funds while riding the bus or pay your credit card while waiting in line for coffee. Do what you have to do when you want to do it. Just like you, Sunova is always on the go.

 

Important: In order to use this app, you must be signed up for Sunova GO Web, our internet banking service.

 

Features include:

 

  • View account balances.
  • View transactions.
  • Cheque searching.
  • Perform bill payments.
  • Transfer funds.

 

Sunova GO is safe and secure

 

To better protect your online banking information, Sunova GO Web (desktop) and Sunova GO (the app) utilize a feature called two-step verification. What is two-step verification?

 

Two-step verification provides added security and protects information, like banking, account, and other personal information, by asking security questions or sending one-time passcodes (either by email or text) as part of the login process when logging into your account from an unfamiliar device or browser.

 

This confirms it’s really YOU (the owner) accessing the account.

 

When logging on to Sunova GO or Sunova GO Web, you will be asked for your member number and password, along with the ‘second step’ which could include answering the security questions or inputting the one-time passcode received via email or text.

 

On September 28, 2020, the enabling of two-step verification became mandatory for accessing Sunova GO Web (desktop) and Sunova GO (app). If you haven’t already enabled and can’t log in to online banking, please reach out to Help HQ who can get you set up. After it is enabled, make sure to contact your local branch to re-instate Interac e-Transfers®.

 

 

Please note that your answers to the security questions are case-sensitive. 

 

SMS mobile banking

 

Access your account balances or view recent transactions just by sending a text message. Once registered (which you can easily do through Sunova GO Web) all you need to do to access your accounts via our SMS Mobile Banking is simply text one of the following commands to SUNOVA (786682): 

 

 List of commands 

help 

SMS mobile banking info 

info 

Display balances for all accounts in separate texts

bal 

Specific account balance 

bal & name 

Display balances for all accounts in one text

bal all

Deposit rates

rates dep

Mortgage rates

rates mort

Default account activity 

act 

Specific account activity 

act & name 

Cancel SMS banking 

stop

Interested? To register for SMS mobile banking, follow these simple steps:

 

  1. Log onto Sunova GO Web and click ‘mobile banking’.
  2. Follow instructions to add your phone / information.
  3. Receive confirmation on your phone to activate.

Standard messaging and data rates may apply.

 

Mobile alerts

 

Offering you peace of mind and security, Sunova’s mobile alerts allow you to continuously monitor your account by automatically sending an alert via text message when there is a specific activity on your accounts. To register for Sunova Mobile Alerts, simply:

 

  1. Log onto Sunova GO Web.
  2. Click ‘mobile alerts’.
  3. Choose the type of alerts you wish to receive.

have questions?

Help HQ is here to, well, help! Give us a call at 1.833.378.6682 or start a chat session below!

Help HQ staff are available during the following hours:

Monday – Friday: 8:00 am – 8:00 pm

Saturday and Sunday: 8:00 am – 4:00 pm

Copyright © 2020 Sunova Credit Union