sunova is always online

At Sunova, we recognize the pressure facing our members today. Between work, family, and other commitments, we understand you may not have time to complete your routine financial transactions during the day. To help our members with this balancing act, we offer Sunova GO Web, a secure internet banking site.

 

 

Sunova GO Web features:

 

  • Account information at a glance.
  • Pay your household and personal bills.
  • Transfer funds between your own accounts, or to anyone in Canada with Interact e-Transfer®.
  • Link your Sunova account to an account you have at another financial institution to securely transfer funds (a 6-day hold applies).
  • View detailed transaction history.
  • Create or modify stop payments for your account.
  • Create or modify automatic transactions for your account.
  • Download portions of your statement information to your accounting software.
  • Access your monthly statement(s) online.
  • And much more!

Safe and secure

 

To better protect your online banking information, Sunova GO Web and Sunova GO (the app) utilize a feature called two-step verification. What is two-step verification?

 

Two-step verification provides added security and protects information, like banking, account, and other personal information, by asking security questions or sending one-time passcodes (either by email or text) as part of the login process when logging into your account from an unfamiliar device or browser.

 

This confirms it’s really YOU (the owner) accessing the account.

 

When logging on to Sunova GO or Sunova GO Web, you will be asked for your member number and password, along with the ‘second step’ which could include answering the security questions or inputting the one-time passcode received via email or text.

 

On September 28, 2020, the enabling of two-step verification became mandatory for accessing Sunova GO Web (desktop) and Sunova GO (app). If you haven’t already enabled and can’t log in to online banking, please reach out to Help HQ who can get you set up. After it is enabled, make sure to contact your local branch to re-instate Interac e-Transfers®. 

 

Please note that your answers to the security questions are case-sensitive. 

 

Getting started with Sunova GO Web

 

If you’re already connected to the internet, simply visit your local Sunova branch to sign up for Sunova GO Web. To access your accounts, simply use your member number and the password assigned to you when you first signed up for the service. You will have the ability to change this password after signing on for the first time. Our Sunova GO Web ‘log in’ is conveniently located in the upper right-hand corner of this site for easy access.

 

To get set up with Sunova GO Web, please contact us.

 

Designed for our members

 

Sunova GO Web has been customized specifically for Sunova members based on your feedback. We asked, you answered, and we listened.

 

Looking to the future, our IT team will continue to prepare not only for the technological changes that are just around the corner, but also for those possibilities that lie ahead in the coming years. The internet banking needs of our members are constantly changing and evolving, and our IT team is determined to always be one step ahead.

 

have questions?

Help HQ is here to, well, help! Give us a call at 1.833.378.6682, send a text at 1.204.813.5786, or start a chat session below!

Help HQ staff are available during the following hours:

Monday – Friday: 8:00 am – 8:00 pm

Saturday and Sunday: 8:00 am – 4:00 pm

Copyright © 2020 Sunova Credit Union