It’s beginning to look a lot like conversion…

 

With the banking system conversion quickly approaching, we wanted to create a handy page where former OBCU members (like you!) can keep up-to-date on things like account information, important dates, branch closures, and everything in between.

 

Update November 19, 2018: Interac e-Transfers®

 

Due to the upcoming banking system conversion, please be aware that the sending of Interac e-Transfers® for former OBCU members has been disabled until November 26. At that time, members can login to Sunova GO or Sunova GO Web to send an Interac e-Transfer®.

 

We apologize for any inconvenience this may cause. Any questions you may have can be directed to your local branch or Help HQ.

 

Update November 14, 2018: Please accept our sincerest apologies

 

As a result of the merger between Oak Bank Credit Union and Sunova Credit Union, we are working through a banking system conversion scheduled to take place the weekend of November 24. Throughout this process, we have been communicating regularly with former OBCU members to keep them informed about the conversion and what to expect during this process. This communication strategy included two letters that were mailed out to all members, with the most recent hitting mailboxes the week of November 12. Unfortunately, while we wanted to ensure that ALL affected members received this communication, our mailing list also inadvertently included all members formerly associated with the credit union. This means that letters may have been mailed to individuals who have since closed their accounts and should not be affected by this merger or banking conversion in any way.

 

We apologize for the error and for any inconvenience this may cause.

 

For those affected: If your account was closed previously, you may simply discard the letter. However; if you have any questions at all, or simply want to speak with someone to confirm the details in the letter, please do not hesitate to contact any of our branches or our team at Help HQ. We’re more than happy to help.

 

Help HQ

 

By phone: 1.833.3.SUNOVA (1.833.378.6682)

By text: 1.204.813.5786 (standard rates apply)

Online chat: sunovacu.ca 

 

The team at Help HQ are available Monday to Friday, 8:00 am to 8:00 pm, and Saturday, 8:00 am to 4:00 pm.

Here’s what you need to know

 

The banking system conversion is scheduled for the weekend of November 24. While we are fairly confident in our dates, this is subject to change if we feel we need additional time to prepare. We’ll keep all members in the loop regarding any adjustments to our timeline.

 

To allow sufficient time for the data to transfer between the banking systems, former OBCU branches will be closed on Saturday, November 24. This will primarily affect the Birds Hill location and the Oakbank (north) location at 686 Main Street, and Dugald will be closed as they usually are on Saturdays. After the conversion weekend, all Oakbank branch members will be served at 40 Co-op Drive and the location at the north end of town will close.

Internet banking

 

If you had access to internet banking with Oak Bank Credit Union, effective November 26 you can access your account using Sunova GO Web. Please note, your OBCU online banking will no longer be available as of November 23 at 5:30 pm.

 

To set up your new password, please visit: https://online.sunovacu.ca/resetpassword Please note, this link will only be live starting the weekend of November 24.

 

If you experience any issues, please contact your local branch. Our friendly staff at Help HQ are also available by calling 1.833.3.SUNOVA (1.833.378.6682), or by text at 1.204.813.5786 (standard rates apply).

 

Just a reminder: We also have both Apple and Android apps available for your convenience, which you can download from the Apple App Store or Google Play Store. Please note, you must be signed up for Sunova GO Web (online banking) to use the app.

Your accounts

 

In preparation for the conversion, we mapped out how all existing accounts will transition over to Sunova products and services. You can see that and a pricing summary of our chequing accounts here. While we’ve made our best attempt to transition your account to the product(s) best suited for you, you’re more than welcome to make whatever changes you like after the conversion. Simply contact your local branch or Help HQ after November 25 to make your requested changes.

 

You can see a more detailed breakdown of our chequing account options here, which includes a link to a helpful account comparison sheet that provides all the chequing account details you could possibly hope for.

 

Please consider providing us with your email address as another way for us to reach you. We won’t clog up your inbox with tons of emails, but it is a great option for our staff to have in case they need to get in touch.

 

If you are heading south this winter (lucky duck!) and will therefore miss our mailed communication at the beginning of November, please know that you can call our Help HQ team anytime after the conversion date to set up your internet banking access and to address any other questions you may have about your accounts.

 

Your contracts

 

As mentioned before, all locked-in deposit and loan products will not be affected by the transition. Your previously negotiated terms will remain unchanged until the contract expires and it’s time to renegotiate.

 

Debit cards

 

During the conversion, from November 25 at 12:00 am to 12:00 pm, please be sure to have an alternate form of payment available for any large purchases. As part of the conversion process, you may have access to less funds than you normally would when it comes to cash withdrawals and debit purchases. We apologize in advance for any inconvenience this may cause.

 

Following the conversion weekend, you may continue to use your debit card as usual. Early next year we’ll replace all former Oak Bank Credit Union cards with shiny, new Sunova debit cards.

 

Cheques

 

You may continue to use your OBCU cheques following the conversion. As time permits after the conversion weekend, please visit any of our branches to switch to new Sunova cheques, which can be printed in-branch for your convenience.

 

Pre-authorized deposits, transfers, + bill payments

 

All existing transfers and bill payments set up on your account(s) will carry over to the new system, and there will be no need to set these up again.

 

Printed statements

 

Printed statements will be available for $5 per month, but are free when accessed online! As a result, we encourage everyone to sign up for e-statements in advance at your local branch or by contacting Help HQ.

Still have questions? Meet Help HQ.

 

Help HQ is our convenient online contact centre that can make it a little easier to get your banking done. When you can’t make it to the branch (or have questions about the upcoming merger, perhaps?), our team is available to get you the answers and friendly service you need.

 

You can give the staff at Help HQ a call at 1.833.3.SUNOVA (1.833.378.6682), send them a text at 1.204.813.5786 (standard rates apply), or start an online chat (through the let’s chat button below). They are available Monday to Friday, 8:00 am – 8:00 pm and Saturday, 8:00 am to 4:00 pm. If you contact the team after hours, someone will get back to you during the next business day.

 

Thank you so much for your patience and understanding as we work through this banking system conversion. We look forward to answering any questions you may have.

 

have questions?

Help HQ is here to, well, help! Our Help HQ staff are available during following hours:

 

Monday – Friday 8:00 am – 8:00 pm

Saturday 8:00 am – 4:00 pm

 

Give them a call 1.833.378.6682, send a text 1.204.813.5786 or start a chat session!

 

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