Banking Safety

Be on the lookout – telephone fraud alert

October 23, 2020

We were recently made aware of some telephone scams in our communities, one of which had a fraudster claiming to be from Sunova Credit Union.


If someone calls you claiming to be from Sunova (or any financial institution), and then asks for personal and / or banking information (like your PIN or SIN), claims there has been suspicious activity on your account, asks you to key in certain numbers, demands that you Interac e-transfer® funds or purchase gift cards, or they just sound plain suspicious, please hang up.


If you ever receive a call like this and are unsure if it is legitimate (they usually aren’t), the best thing to do is hang up and call your financial institution directly to ask:


a) if the call was, in fact, real, and

b) to review your transactions for any suspicious activity.


You can also report suspected telephone fraud to the Canadian Anti-Fraud Centre through the Government of Canada website.


If you’d like to learn more about banking safety (like credit card safety, password security, phishing, and general safety) visit our safety tips section.



Questions about telephone fraud?


have questions?

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Help HQ staff are available during the following hours:

Monday – Friday: 8:30 am – 6:00 pm

Saturday: 8:30 am – 4:00 pm


Sunday: Closed

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